Technical
support
Technical and end-user support so your team can keep working without interruptions. First- and second-level support in Spanish, English and German.
Support that goes along with the day-to-day.
Every incident affects someone's work. That's why we respond quickly, understand the context and solve problems so that work can carry on as soon as possible.
We provide first- and second-level technical and end-user support in Spanish, English and German. We combine experience, knowledge management and AI to speed up diagnosis and help every user from the first contact.
Fewer interruptions. More continuity.
What really gets better
We reduce handling times so incidents affect day-to-day work as little as possible.
Multilingual support
We help users in Spanish, English and German to offer a friendly, effective experience in every interaction.
Specialised support
We provide first- and second-level support, adapting to the type of incident and each user's context.
Agile resolution
We cut response times through precise diagnosis, shared knowledge and AI applied to support.
Shared knowledge
We document solutions so knowledge is always available and incidents get resolved faster.
Connected teams
We coordinate support, systems and development to resolve incidents with more context and less waiting.
Continuous service
We work to maintain business continuity with close, stable support that's ready to evolve.
How we work
Every incident is an opportunity to solve a problem and stop it from happening again.
01
Listen to the user
We understand the incident, gather the context and prioritise each request according to its impact.
02
Diagnose
We analyse the origin of the problem drawing on the team's experience, documentation and AI tools to speed up the investigation.
03
Resolve
We apply the most suitable solution, keeping the user informed throughout the process.
04
Share knowledge
We document what we've learnt so future incidents can be resolved faster and more consistently.
Solving it well matters
Understanding the context and getting to the root cause lets us resolve incidents quickly and help users carry on as soon as possible.
01
Understand the incident
We analyse the context, impact and priority of each request to understand the problem and offer the best response from the very first moment.
Incidents
Context
Prioritisation
02
Diagnose the origin
We investigate the cause of the incident drawing on the team's experience, documentation and AI to speed up the analysis.
Diagnosis
Applied AI
Analysis
03
Resolve quickly
We apply the most suitable solution, validate the result and support the user until we've confirmed everything works properly again.
Resolution
Validation
Support
04
Share what we've learnt
We document every solution to enrich the knowledge base and make it easier to resolve future incidents.
Documentation
Knowledge Base
Improvement
Let's talk
Processes, automation, product or new ideas.
We help you find the best way to take them to production.
Quick response
No endless processes
Technology with judgement
We keep it clear
info@wata.es
Phone
956 75 18 09
Location
Avenida Tío Pepe 8
11407 Jerez de la Frontera · Cádiz · Spain
Your information is safe. We never share your data.